International Customer Service Representative - Live Chat (Bali, Indonesia)

Join Teleperformance, a global leader in customer experience management, and become part of our dynamic team in Bali, Indonesia! We are seeking passionate and customer-focused professionals to deliver exceptional live chat support to our international clients. As an International Customer Service Representative - Live Chat, you will be the face of our company, ensuring every customer interaction is seamless and satisfying.

In this role, you will handle live chat queries from customers across the globe, providing them with accurate information and solutions. You will use tools like LivePerson and Zendesk to manage and resolve customer issues efficiently. With a focus on multilingual support, you will communicate effectively in English, ensuring our customers feel valued and understood.

At Teleperformance, we offer a supportive and inclusive work environment, along with opportunities for professional growth and development. Join us and be part of a team that makes a real difference in the lives of our customers.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional live chat support to international customers, ensuring their queries are resolved promptly and accurately.
• Use LivePerson and Zendesk to manage and track customer interactions, maintaining high service standards.
• Communicate effectively in English, ensuring clear and professional interactions with customers from various backgrounds.
• Handle escalations and complex issues, working closely with the support team to provide timely solutions.
• Maintain detailed records of customer interactions, ensuring compliance with company policies and regulations.
• Participate in team meetings and training sessions to stay updated on best practices and new tools.
• Contribute to improving customer satisfaction scores by providing proactive and empathetic support.
• Adhere to service level agreements (SLAs) and quality standards, ensuring consistent and high-quality service delivery.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a live chat or technical support role.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with customer service software such as LivePerson, Zendesk, or similar platforms.
• Ability to work in a fast-paced environment, managing multiple customer interactions simultaneously.
• Strong problem-solving skills and a customer-centric approach to service delivery.
• Experience in multilingual support is a plus.
• Ability to work flexible hours, including evenings and weekends, to accommodate international customer needs.
• High school diploma or equivalent. A degree in Business, Communications, or a related field is a plus.

🛠️ Keahlian

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