Customer Service Representative (Call Center & Telesales) - Sukses Jaya Mandiri

Join Sukses Jaya Mandiri as a Customer Service Representative (Call Center & Telesales) and become the voice of our brand! In this dynamic role, you will engage with customers to provide exceptional service, promote our products, and drive sales through effective telesales strategies. Based in Jakarta Barat, you'll be part of a team that values customer satisfaction and continuous growth.

At Sukses Jaya Mandiri, we're committed to delivering top-notch customer service. As a Customer Service Representative, you'll handle incoming calls, address customer inquiries, and resolve issues with a friendly and professional demeanor. Using tools like CRM systems and call tracking software, you'll ensure every interaction leaves a positive impression. This role is perfect for someone looking to build a career in customer service, with opportunities to advance into supervisory or management positions.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls from customers, providing information and resolving inquiries promptly and professionally.
• Promote products and services through effective telesales techniques, focusing on customer needs and preferences.
• Use CRM software to track customer interactions, update records, and provide personalized service.
• Monitor call metrics and performance indicators to ensure high-quality service and identify areas for improvement.
• Collaborate with the sales and marketing teams to achieve sales targets and support overall business goals.
• Provide feedback to the team on customer satisfaction and service quality.
• Stay updated on company policies and procedures, ensuring compliance and adherence to best practices.
• Participate in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service or telesales roles.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal, with the ability to handle difficult customers gracefully.
• Strong problem-solving skills and attention to detail.
• Familiarity with Indonesian language and regional dialects.
• Ability to work in a fast-paced environment and meet daily targets.
• Customer service certification (e.g., from the Customer Service Institute) is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.

🛠️ Keahlian

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