Career Support Associate (BPO) - Remote in Bali

Join TigerUX, a dynamic and innovative company specializing in user experience and career support services, as a Career Support Associate (BPO). In this role, you will play a pivotal part in bridging the gap between job seekers and employers by coordinating interactions through our Business Process Outsourcing (BPO) services. Based in Bali, this remote position offers a unique opportunity to contribute to our global team while enjoying the beautiful Indonesian lifestyle.

As a Career Support Associate, you will be responsible for managing and facilitating career-related communications, ensuring that both job seekers and employers have a seamless experience. You will use tools like Salesforce, Zoom, and Microsoft Teams to manage client interactions, track progress, and provide excellent customer service. This role is perfect for someone looking to leverage their communication skills and career support expertise in a remote setting.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Coordinate and manage career-related communications between job seekers and employers using Salesforce and other BPO tools.
• Facilitate virtual interviews and career support sessions via Zoom and Microsoft Teams.
• Track and update client interactions to ensure timely and effective career support services.
• Provide excellent customer service by addressing client inquiries and resolving issues promptly.
• Collaborate with the team to improve processes and enhance the user experience.
• Maintain accurate records of all interactions and follow up on action items.
• Participate in team meetings and contribute to the continuous improvement of our services.
• Adhere to company policies and procedures to ensure compliance and quality service delivery.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum 2 years of experience in a customer service or career support role, preferably in a BPO environment.
• Proficient in using Salesforce, Zoom, and Microsoft Teams for managing client interactions.
• Excellent communication skills in both English and Indonesian.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Ability to work independently and as part of a team in a remote setting.
• Familiarity with career support and job placement processes.
• Passion for helping others and a commitment to delivering excellent customer service.

🛠️ Keahlian

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